Comments on: Get Better Customer Services by Leveraging Blogging and Twitter

By: Jay Ehret

Jay Ehret — Fri, 29 May 2009 19:46:32 +0000

When you think about it, it's really a little sad that customers have to resort to Twitter and unconventional means to achieve the customer service they deserve through normal channels. Yes, it's nice to be able to use Twitter to get a response, but it's also proof that the company's normal customer service channels are broken. Jay Ehret’s last blog post: Twitter Service vs. Real Customer Service

By: Zhu

Zhu — Sat, 15 Nov 2008 05:47:35 +0000

I tried it recently for a problem I was having with Virgin Mobile. I’m still getting rid of that phone because of their terrible customer service, but I learned quite a few tricks thanks to my commenters.

By: Twittering and Blogging My Way to Improved Customer Service | Uncommon Cents

Fri, 14 Nov 2008 21:19:11 +0000

[...] blogging buddy Mrs. Micah just put up a post about using Twitter and a blog to vent describe customer service experiences and to have repr…. It appears that many companies have representatives (officially or not) on Twitter who look into [...]

By: Andy

Andy — Fri, 14 Nov 2008 19:14:10 +0000

Twitter is great, but some folks tend to put way too much in terms of personal details. Need to be careful what you say in public.

By: Student Scrooge

Student Scrooge — Fri, 14 Nov 2008 00:10:30 +0000

I wonder to what extent this may be a “fad” though — if everyone turned to Twitter, it would be just as bad as traditional customer service.

Plus, the point here is that they are obviously concerned that people may read your blog and get a bad impression of the company — image control 101. However, the internet simply makes it too hard to control your image — anyone can write a post that can make it to the top of a google search. Might they just give up?

I don’t know, I don’t mean to be cynical, as I too have benefited. Hope this trend continues.

By: Ryan S.@uncommon-cents.net

Ryan S.@uncommon-cents.net — Wed, 12 Nov 2008 07:20:15 +0000

I’ve been contacted by Sprint reps several times; one actually did solve an issue I was having. The unfortunate part is that it had to come to that in the first place.

By: FreelanceVenue

FreelanceVenue — Wed, 12 Nov 2008 06:04:46 +0000

Yeah, I believe it works the same way with positive reviews!

But then again… we’re humans… and we find controversies more appealing, unfortunately!

By: Sara at On Simplicity

Sara at On Simplicity — Tue, 11 Nov 2008 22:40:25 +0000

I wonder if this works with positive feedback as well. I’ve gotten great service after emailing companies whose products I love (high value coupons, samples, etc). I wonder if positive tweets would get any kind of response?

By: Michael

Michael — Mon, 10 Nov 2008 15:25:25 +0000

Interesting, didn’t realize you offer SEO services. We could have a conversation about that.

By: Miranda

Miranda — Mon, 10 Nov 2008 15:17:00 +0000

Great post! The power of the Internet really can be used in favor of consumers. This is a great example of the power in numbers. Now, if we could just use that power to convince cable and satellite to adopt an a la carte system…