We got our new tires today, courtesy of the lovely Micah. He called around to various auto shops and got estimates for a fairly inexpensive but well-rated tire. He was also careful to find out their installation prices.
Once he’d found a pretty good deal, we agreed on it and he went off.
Because he was so prepared, they didn’t even attempt to upsell him on the tires themselves. He knew what he wanted and he had their quote with him.
And then when they were done, they attempted to upsell him for some other car services. His answer? “I’m under strict orders from my wife just to get the tires.”
Is he under strict orders? Not really–because he’s just as much a part of the spending agreement as I am. However he decided to use that excuse because “It’s hard to upsell someone who isn’t there.”
The guy didn’t push him at all. Just winked and said, “Know what that’s like.”
Do you use a scapegoat for avoiding spending? Maybe it’s “That’s not in our budget” or “I promised myself I’d only spend $100 here” or “Trying to watch the calories.” I feel like we use them because we want to have something in common with the upseller–we’re not rejecting them or their product but we have a good reason.