Sometimes it’s like talking to a wall. A young woman called our office from a metal restoration company. She wanted to know if we’d be interested in a free demonstration.
I told her we’d already awarded the contract for the next two years, so there’d be no point. I suggested that she send information or call us again in a year and a half to see if they could do a demonstration and make a proposal.
She said (really slowly) “But…its…a…free….dem-on-stra-tion.” It’s hard to explain–maybe how people except a person who doesn’t speak their language at all to understand if they talk slowly and loudly.
I said, “But you see, it wouldn’t be worth our time or yours, since we won’t sign a contract with you. We can’t get out of our contract.” (actually, we can but it’s a real headache.)
She replied, “We don’t want you to get out of your contract, it’s…a…free…dem-on-stra-tion.”
So I finally said, “I’m sorry we’re not interested” and hung up.
It’s not a free demonstration at all. It costs us time to watch. It costs her company time and materials for a contract they won’t get. Free isn’t free. What’s sad is that she probably didn’t understand my point and she won’t bother to send us the information now or later.
Has anyone else had weird reactions when they turned down free stuff?